Chalain Privacy Policy

Last Updated: January, 1, 2025

Chalain (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services. Please read this Privacy Policy carefully. If you have any questions, feel free to contact us at hello@chalain.pk.

  1. Who We Are
    • Independent Venture: Chalain is an independent tour and travel agency in Pakistan.
    • Our Mission: We specialize in providing custom travel experiences throughout Pakistan, including tailor-made tours, mountaineering expeditions, cultural and business travel arrangements, and more.
    • Scope: This Privacy Policy covers all aspects of Chalain, including our website ∗∗.chalain.pk∗∗, social media channels, and any other services we provide.
  2. What This Policy Covers
    • Covered Services: This Privacy Policy applies to all of Chalain’s online and offline data collection practices, including our website, mobile access, WhatsApp communication, social media interactions, third-party integrations, and in-person client engagement (e.g., phone calls, expos, seminars).
    • Third-Party Links: Our services may contain links to third-party websites or embedded content. Please note that we are not responsible for the privacy practices of those third parties.
  3. Who Are Our Users
    • Our services are available to:
      • General Visitors: Anyone browsing our website or social media platforms.
      • Registered Users & Clients: Individuals or businesses who sign up for or use our travel services.
      • Business Travelers & International Tourists: We cater to corporate clients, foreign visitors, and specialized groups (e.g., educational tours, ambassadors, media teams).
      • Minors: Individuals under 18 require consent from a legal guardian, as explained in Section 11 below.
  4. Information We Collect
    • Personal Information
      • Identification: Full name, date of birth, government-issued ID, passport details, travel history, family/relationship information.
      • Contact Details: Email address, phone number (including WhatsApp).
      • Booking Details: Hotel and airline preferences, travel dates, special requests.
    • Usage & Analytics Data
      • Interaction Tracking: How users navigate our website, pages visited, clicks, IP addresses (collected via cookies and analytics tools).
      • Device Information: We may gather device type, operating system, and browser type for compatibility and analytics.
    • Sources of Collection
      • Direct: Sign-up or booking forms, phone calls, in-person or written communication (including messages and WhatsApp).
      • Automatic: Cookies, analytics platforms, and other tracking technologies when you interact with our digital services.
      • Third-Parties: Social media platforms, payment gateways, or affiliates such as hotel/airline reservation systems.
  5. Why We Collect Your Information
    • Service Provision:
      • Bookings: We use personal and contact information to book hotels, flights, car rentals, and tours on your behalf.
      • Operations: To confirm reservations, manage itineraries, and coordinate your travel schedule.
    • Marketing & Communications:
      • Promotions: We may use your email or phone number to send marketing messages, special offers, or travel updates.
      • Opt-Out: You can opt out of these communications at any time by emailing us or sending a text message.
    • Improving User Experience:
      • Analytics: Usage data helps us enhance our website, customize services, and streamline the booking process.
      • Personalization: Tailoring the content or travel packages we suggest based on your past bookings and preferences.
  6. Cookies & Tracking Technologies
    • Types of Cookies: We use session cookies, persistent cookies, and third-party analytics cookies to understand how you interact with our site.
    • Consent & Control: You will see a consent banner when you visit our site, giving you the option to accept or decline certain tracking tools.
    • Opt-Out: If you choose to decline cookies, some parts of our website may not function optimally.
  7. How We Share Your Data
    • Service Partners:
      • Hotels, Airlines, Car Rentals: We share only the necessary details (e.g., name, dates, and special requests) to facilitate bookings.
      • Payment Processors: To handle secure transactions when you pay online or offline.
    • Legal Compliance:
      • Court Orders: We will only disclose your data if we receive a valid court request or if required by law.
    • Mergers or Acquisitions:
      • Company Transfers: We do not sell user data. However, if Chalain is involved in a merger or partnership, we may use customer data to enhance our services as part of that transition. We will notify affected users before any data transfer.
  8. Legal Basis for Data Processing
    • Consent: We obtain consent for the collection and processing of personal data where required.
    • Contractual Necessity: For travel and booking arrangements, we need certain personal data to fulfill our contractual obligations.
    • Compliance with International Regulations: We serve users from around the world, including regions with specific privacy laws (e.g., GDPR, CCPA). We strive to accommodate all lawful requests to ensure a seamless experience.
  9. Data Retention
    • Retention Period: We keep your data indefinitely to streamline future bookings and maintain a history of travel preferences.
    • Deletion Upon Request: You can request data deletion at any time via email or text message. We will remove or anonymize your data unless we are legally required to retain it (e.g., for financial or audit purposes).
  10. User Rights
    • Access & Correction: You can email or text us to access or update your personal information.
    • Deletion/Erasure: You may request data deletion by contacting us at hello@chalain.pk or via text message.
    • Opt-Out: You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by texting us directly.
  11. Minors and Children’s Privacy
    • Age Requirement: Individuals under 18 years old must have a legal guardian contact us on their behalf to confirm bookings or travel arrangements.
    • Parental Consent: We obtain express consent from parents or guardians before collecting personal information from minors.
    • Guided Support: Our team remains in contact with minor travelers (and their guardians) to ensure safety and adherence to protocols throughout the trip.
  12. Security Measures
    • Data Protection: We employ industry best practices and technology to protect your data, such as encryption and secure servers.
    • Incident Response: In the event of a data breach, we will promptly notify affected users via email or text message.
  13. International Data Transfers
    • Location: Our primary operations and data storage are based in Pakistan.
    • Cross-Border Sharing: We only transfer the required personal details to service partners (hotels, airlines, etc.) to fulfill your specific travel requests.
    • Same Protections: We treat all client data—domestic or international—with the same level of protection.
  14. Changes to This Privacy Policy
    • Updates: If we make significant changes, we will notify you by email, text message, or app notification.
    • Effective Date: We include a “Last Updated” date at the top of this Privacy Policy to help you stay informed of any revisions.
  15. Contact Us
    • If you have questions or concerns about how we handle your personal data, please reach out to us via:
    • We will do our best to address your inquiries promptly and thoroughly.

By using our services, you acknowledge that you have read and understood this Privacy Policy, and agree to be bound by its terms.